{"id":69,"date":"2016-05-10T20:01:17","date_gmt":"2016-05-10T20:01:17","guid":{"rendered":"http:\/\/musicare.cc\/wps\/?page_id=69"},"modified":"2016-05-10T21:02:18","modified_gmt":"2016-05-10T21:02:18","slug":"building-trust","status":"publish","type":"page","link":"https:\/\/musicare.cc\/wps\/building-trust\/","title":{"rendered":"Building Trust"},"content":{"rendered":"

<\/h1>\n
\"Screen<\/a>
Dave Sevy brings out the custom trombone he built in 1975. There are only two like it in the world, and he built them both. The other is still being used by his grandson, Caleb Sevy, in the Sugar City Advanced Jazz Band. Dave Sevy said he often does custom modifications for instruments, specifically for people who are disabled. He averages 10 to 15 of these custom jobs a year. Pat Sutphin \/ psutphin@postregister.com<\/figcaption><\/figure>\n

MusiCare offers a personal touch to instrument repair<\/b><\/h1>\n

Posted: April 18, 2016 10:00 p.m.
\nPost Register | Small Business Success Stories<\/p>\n

By PAT SUTPHIN<\/i><\/b><\/p>\n

psutphin@postregister.com<\/i><\/b><\/p>\n

For amateur and professional musicians, finding a good repair shop is like finding a good auto mechanic. And when the instrument is the equivalent in cost and performance to an Italian sports car, dropping it off with a stranger can be understandably nerve-wracking.<\/span><\/p>\n

But for many local musicians, Dave Sevy is not a stranger. The repair man has been working on instruments for decades, and has built a reputation for impeccable work and the willingness to modify his repairs to fit the needs of each individual customer.<\/span><\/p>\n

It is this commitment to customers that keeps Rob Spence from going anywhere else for his repair work. He has been a customer for nearly 10 years. Spence, who owns guitars in the $5,000 and up range, said Sevy \u201cinstantly won\u201d his confidence.<\/span><\/p>\n

\u201cI had a good feeling that they knew what they were doing and that I could trust them with my equipment, and of course they proved it,\u201d Spence said. \u201cThey are the only ones I\u2019ll let touch my guitars.\u201d<\/span><\/p>\n

Sevy said that kind of loyalty is common.<\/span><\/p>\n

\u201cThere\u2019s a kind of trust that people expect from us,\u201d he said. \u201cThis is their livelihood.\u201d<\/span><\/p>\n

Sevy opened MusiCare Musical Instrument Service Center, Inc. on Feb. 15, 1982. His experience with musical instrument repair spans 62 years. Sevy said he\u2019s always known he wanted to be in the music industry, but getting into repair work was harder than he expected.<\/span><\/p>\n

\"Screen<\/a>
Owner Dave Sevy disassembles a customer\u2019s flute as he prepares to clean it Wednesday at MusiCare Musical Instrument Service Center, Inc. Despite 62 years of experience, Sevy said mistakes can still happen with repairs. \u201cThis job isn\u2019t about not making an error, it\u2019s about knowing how to recover when an error is made,\u201d he said. Pat Sutphin \/ psutphin@postregister.com<\/figcaption><\/figure>\n

Living in Caldwell as a young man, Sevy approached Don Bell, owner of Bell\u2019s Horn Shop, in hopes of becoming his apprentice. Bell was quick to turn him down. Not to be deterred, Sevy spent the summer repairing and refinishing his own cornet; a brass instrument similar to a trumpet. When Bell saw what he could do, he hired him on the spot.<\/span><\/p>\n

This started Sevy\u2019s long career in instrument repair. He worked with Bell for 22 years before taking over the business. Eventually he moved to Idaho Falls and closed down the Caldwell location.<\/span><\/p>\n

\"Screen<\/a>
Manager Jim Sevy restrings a customer\u2019s guitar Wednesday at MusiCare. He is the second of three generations working in the shop. \u201cThe thing that differentiates our approach to repair is the fact that we\u2019re all musicians,\u201d he said. Pat Sutphin \/psutphin@postregister.com<\/figcaption><\/figure>\n

Over the years, MusiCare became a family business. Sevy\u2019s son Jim manages the business and handles most of the guitar repairs.<\/span><\/p>\n

MusiCare can repair any instrument except acoustic pianos. The shop can also help those who can\u2019t play standard instruments.<\/span><\/p>\n

\u201cI\u2019ve done lots and lots of custom modifications for the handicapped,\u201d Dave Sevy said. He once modified a saxophone for a customer that lost his fingers in a table saw accident. By extending the tabs on the lower keys, the musician was able to reach notes he thought he\u2019d never again be able to play.<\/span><\/p>\n

Spence said at first he was hesitant to have MusiCare do any large repairs until he realized it was the \u201creal deal in instrument repair.\u201d He said it is very easy to ruin a guitar if the worker is not an absolute master.<\/span><\/p>\n

The other main appeal for Spence is how MusiCare will tailor its work to fit his needs.<\/span><\/p>\n

\u201cJim and Dave have learned through our interactions what my setup is. The work they do is personalized to me,\u201d he said.<\/span><\/p>\n

June Cannon agreed that the Sevys\u2019 devotion to customers is what retains her patronage. The Blackfoot flute teacher has been a client for 20 years. Cannon said she\u2019s very picky about her instruments, but Sevy is more than happy to accommodate her needs.<\/span><\/p>\n

\u201cIf it\u2019s not the way I want, he\u2019s willing to take another look at it and adjust it until I\u2019m satisfied,\u201d she said. Cannon said she sends all of her students to MusiCare to learn about proper instrument care and handling.<\/span><\/p>\n

Sevy calls his speech to aspiring musicians the \u201cgrumpy old grandpa\u201d speech. It\u2019s a talk he\u2019s given to many children to determine if they are ready for the responsibility of owning an instrument.<\/span><\/p>\n

\u201cI\u2019ve given that speech to second and third generations of the same families,\u201d Dave Sevy said.<\/span><\/p>\n

MusiCare plans on continuing to offer quality work with a personalized touch for as long as it can. And the customers could not be more thrilled.<\/span><\/p>\n

\u201cIt\u2019s nice to have someone locally with his level of skill. I feel like I\u2019ve been spoiled by having him here,\u201d Cannon said.<\/span><\/p>\n

Pat Sutphin can be reached at 542-6780<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

MusiCare offers a personal touch to instrument repair Posted: April 18, 2016 10:00 p.m. Post Register | Small Business Success Stories By PAT SUTPHIN psutphin@postregister.com For amateur and professional musicians, finding a good repair shop is like finding a good auto mechanic. 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